Cancellation & Refund Policy
Updated: 2 October 2026
At Mystic Girl, many of our services are personalised and individually prepared for each client. This policy explains your cancellation and refund rights when purchasing our services.
Nothing in this policy affects your statutory rights under UK consumer law.
1. PERSONALISED SERVICES
Mystic Girl offers personalised services including Tarot Readings, Natal Chart Analysis, Career & Purpose Astrology Readings, Family Astrology Readings, Additional Family Member Astrology Analysis, Auspicious Date Planning and other personalised astrology, tarot or spiritual services.
These services may involve individual research, chart calculations, interpretation, preparation and written or recorded material created specifically using the information you provide.
2. YOUR 14-DAY CANCELLATION RIGHT
If you are a UK consumer purchasing a service online, you will generally have the right to cancel your contract within 14 days from the day the contract is entered into, subject to applicable consumer law.
If you wish to cancel your order, please contact Mystic Girl as soon as possible.
Email: hello@mysticgirl.co.uk
Please include your name, order number and the service purchased.
3. STARTING YOUR SERVICE DURING THE 14-DAY CANCELLATION PERIOD
You may wish Mystic Girl to begin preparing your personalised service without waiting for the 14-day cancellation period to expire.
Where applicable, you will be asked to expressly request that Mystic Girl begins providing the service during this period.
If you make this request and subsequently cancel before the service has been fully performed, you may be required to pay an amount proportionate to the service already provided up to the point at which you informed us of your cancellation, where permitted by law.
4. WHEN THE SERVICE HAS BEEN FULLY PERFORMED
Where you:
expressly requested that Mystic Girl begin providing the service during the 14-day cancellation period; and
acknowledged that you would lose your statutory cancellation right once the service had been fully performed,
your statutory right to cancel will cease once the service has been fully performed.
This does not affect your statutory rights if the service is faulty, materially different from what was agreed or was not provided with reasonable care and skill.
5. CANCELLATION BEFORE WORK BEGINS
If you exercise a valid statutory cancellation right before Mystic Girl has begun providing the service, you will receive any refund to which you are entitled under applicable consumer law.
Please contact us as soon as possible if you wish to cancel.
6. CANCELLATION AFTER WORK HAS BEGUN
If you expressly requested that work begin during the cancellation period and subsequently exercise a valid cancellation right before the service has been fully performed, Mystic Girl may charge an amount proportionate to the service already supplied, where permitted by law.
Any remaining amount due to you will be refunded in accordance with applicable law.
7. AFTER DELIVERY OF A COMPLETED PERSONALISED SERVICE
Where the statutory cancellation right has ended following full performance in accordance with the requirements described above, a refund will not ordinarily be provided simply because:
you change your mind after receiving the reading;
you disagree with an interpretation;
the reading does not contain the answer you hoped or expected to receive;
a predicted, possible or interpreted event does not occur; or
you decide after delivery that you no longer want the service.
Tarot, astrology and oracle services are interpretative and reflective in nature. Mystic Girl does not guarantee particular future events or outcomes.
This section does not restrict your statutory rights if there is a genuine problem with the service.
8. PROBLEMS WITH YOUR ORDER
Please contact us if:
you received the wrong service;
your order was not delivered;
part of your order is missing;
there is a technical problem preventing you from accessing the material;
the service materially differs from its description;
Mystic Girl made an error using information that you correctly provided; or
you believe the service was not provided with reasonable care and skill.
Contact: hello@mysticgirl.co.uk
Please provide your name, order number and an explanation of the problem.
We will investigate and, where appropriate, may correct or re-perform the relevant part of the service or provide another remedy required by applicable consumer law.
9. INCORRECT INFORMATION PROVIDED BY THE CLIENT
Personalised services depend upon the accuracy of the information supplied by the client.
You are responsible for checking information including your:
date of birth;
time of birth;
place of birth;
name;
family or relationship information; and
other details submitted for your service.
If a service has already been prepared using incorrect information supplied by you, Mystic Girl is not responsible for inaccuracies resulting from that information and may not be able to recreate the service free of charge.
If you notice an error, please contact us as soon as possible.
This does not apply where the error was made by Mystic Girl.
10. DELIVERY TIMES AND DELAYS
Estimated delivery times will normally be displayed on the relevant service page or communicated during the ordering process.
If an unexpected delay occurs, we will take reasonable steps to inform you.
Nothing in this policy restricts any remedy available to you under consumer law where a service is not provided within an agreed or legally required timeframe.
11. CANCELLATION BY MYSTIC GIRL
In exceptional circumstances, Mystic Girl may be unable to complete an accepted order.
If Mystic Girl cancels an order before the service has been provided, you will receive an appropriate refund for the part of the service that has not been supplied.
12. PHYSICAL PRODUCTS
Physical products purchased through the Mystic Girl Shop are subject to applicable UK consumer rights.
Different cancellation rules may apply to products made to a customer’s specifications or clearly personalised.
Nothing in this policy restricts your statutory rights concerning goods that are faulty, damaged, misdescribed or otherwise do not conform to the contract.
13. DIGITAL CONTENT
Where Mystic Girl sells digital content supplied electronically rather than a personalised service, different cancellation rules may apply.
Where required by law, we will obtain the necessary consent before supplying digital content during the statutory cancellation period and inform you of the consequences for your cancellation rights.
14. REFUNDS
Where you are entitled to a refund, it will normally be issued using the same payment method used for the original transaction unless otherwise agreed.
Refunds will be processed within the timeframe required by applicable law.
15. PAYMENT DISPUTES AND CHARGEBACKS
If you believe there is a problem with your purchase, we encourage you to contact Mystic Girl first so that we can investigate and attempt to resolve the matter.
Nothing in this section prevents you from exercising any rights available through your card issuer, payment provider or applicable law.
Mystic Girl may provide relevant order, delivery and communication records when responding to a payment dispute.
16. YOUR STATUTORY RIGHTS
Nothing in this Cancellation & Refund Policy or our Terms & Conditions excludes or restricts consumer rights that cannot legally be excluded.
Services supplied to consumers must be provided with reasonable care and skill.
Where applicable, consumer remedies may include repeat performance, a price reduction or refund in accordance with UK consumer law.
17. CONTACT US
For cancellations, refund enquiries or problems with an order, please contact:
Mystic Girl
Email: hello@mysticgirl.co.uk
United Kingdom